Business & Enterprise Account Settings

Business & Enterprise Account Settings

Manage your Polycam team settings to control privacy, collaboration, and content policies across your organization.

Understanding Team Settings

Team settings allow you to configure important privacy and collaboration options for your Business or Enterprise account. These settings help you maintain control over how your team members interact with Polycam and share their work.

Who Can Access: Only users with owner-level permissions can manage team settings in Polycam. If you need to modify settings but don't have owner access, contact your team owner.

Availability and Requirements

Plan Access

Team settings are available on the following plans and platforms:

iOS Web Android
Free ❌ ❌ ❌
Basic ❌ ❌ ❌
Pro LEGACY ❌ ❌ ❌
Business ❌ ✅ ❌
Enterprise ❌ ✅ ❌

Prerequisites

Before accessing team settings, ensure you meet the following requirements:

  • Owner permissions: You must have owner-level access to your team account
  • Web access: Team settings can only be configured through the Polycam web platform
  • Active subscription: Your Business or Enterprise subscription must be active

How to Access Team Settings

1Log In to Your Polycam Account

Visit the Polycam website and sign in with your credentials. Ensure you're using the account with owner permissions for your team.

2Navigate to the Team Page

Select your team name in the bottom left corner of the webpage to access your team's workspace and management options.

3Open Team Settings

Click the gear icon to access team management options, then select the Settings tab to view all available configuration options for your team.

Available Settings

Stop Members from Publishing to Explore

This privacy setting gives you control over whether team members can share their work to Polycam's public Explore community.

What This Setting Does

  • Prevents public sharing: Blocks all team members from publishing captures or albums to the public Explore gallery
  • Applies to all captures: The restriction applies to any content, even captures that don't belong to the team workspace
  • Ensures privacy: Guarantees that all team content remains private and accessible only to authorized team members
  • No exceptions: When enabled, there are no individual user overrides—the policy applies universally
Enhanced Privacy: This setting is designed for organizations handling sensitive client projects, proprietary designs, or confidential work that must not be shared publicly.

When to Enable This Setting

Consider enabling this privacy control in the following situations:

  • Client confidentiality: When working with client projects that require strict privacy agreements
  • Proprietary work: For designs, prototypes, or intellectual property that must remain confidential
  • Security requirements: If your organization has data security policies that prohibit public sharing
  • Legal compliance: When regulatory requirements mandate control over public content distribution
  • Competitive advantage: To protect innovative work from being visible to competitors
Important: When this setting is enabled, team members cannot publish any captures or albums to Explore, ensuring all content remains private. This restriction applies even to content created outside the team workspace, as long as the user is a team member.

How to Configure

  1. Navigate to the Settings tab in your team management area
  2. Locate the "Stop Members from Publishing to Explore" option
  3. Toggle the setting on to prevent team members from publishing to Explore
  4. Toggle the setting off to allow team members to share their captures publicly

Automatic Library Additions

Control how captures are automatically added to your team library and manage which content appears in shared team workspaces.

What This Setting Does

  • Automatic capture organization: Determines whether new captures are automatically added to the team library
  • Workspace management: Helps maintain organization by controlling content flow into shared spaces
  • Team visibility: Manages which captures are immediately visible to all team members
Use Case: Enable automatic additions when you want all team captures to be immediately accessible to the entire team. Disable it when you prefer manual curation of the team library.

How to Configure

  1. Access the Settings tab in your team management area
  2. Locate the "Automatic Library Additions" option
  3. Toggle the setting based on your team's workflow preferences
  4. Save your changes

Disable Comments

Manage commenting permissions on team captures to control collaboration and feedback workflows.

What This Setting Does

  • Comment control: Enables or disables the ability for team members to leave comments on captures
  • Collaboration management: Helps streamline feedback processes based on team preferences
  • Content focus: Reduces distractions when teams prefer other communication methods

When to Use This Setting

  • Alternative workflows: When your team uses other tools for feedback and collaboration
  • Simplified interface: To reduce clutter when comments aren't part of your workflow
  • Focus on delivery: When you want team members to focus on capture quality rather than discussions

Best Practices for Team Settings

Regular Review and Updates

  • Periodic audits: Review your team settings quarterly to ensure they align with current needs
  • Policy alignment: Keep settings synchronized with organizational policies and compliance requirements
  • Team communication: Inform team members when settings change that affect their workflow

Privacy and Security

  • Default to private: Consider enabling privacy restrictions by default for sensitive industries
  • Document policies: Maintain clear documentation about which settings are enabled and why
  • Training: Ensure team members understand the privacy implications of team settings

Workflow Optimization

  • Match workflows: Configure settings to support your team's actual working patterns
  • Gather feedback: Ask team members how settings impact their daily work
  • Iterate: Be willing to adjust settings as team needs evolve

Troubleshooting

Cannot Access Team Settings

If you're unable to access the team settings page:

  1. Verify permissions: Confirm you have owner-level access to the team account
  2. Check subscription: Ensure your Business or Enterprise subscription is active
  3. Use web platform: Team settings are only available on Polycam web, not mobile apps
  4. Contact support: If issues persist, reach out to Polycam support for assistance

Settings Not Applying

If changes to team settings aren't taking effect:

  • Refresh the page after making changes
  • Ask team members to log out and back in to apply new settings
  • Clear browser cache and cookies, then try again
  • Verify the settings were saved successfully

Team Members Still Publishing to Explore

If team members can still publish despite the privacy setting being enabled:

  • Verify the "Stop Members from Publishing to Explore" toggle is enabled
  • Ask team members to refresh their Polycam session
  • Check that the users are properly assigned to the team
  • Contact Polycam support if the issue continues