Kristina
Articles
Recent activity by Kristina
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Fixing Black or Ghosted Captures in Polycam
Suppose your capture appears completely black or as a ghost-like silhouette with missing or semi-transparent textures. In that case, it usually means the texture failed to update properly after cha...
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Troubleshoot Log In
If you encounter a Something Went Wrong error message while trying to log in to Polycam, it may prevent you from accessing your account. This troubleshooting guide aims to help you identify and re...
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Understanding Subscription Downgrades
When you downgrade your Polycam Business subscription to either a Pro or Free plan, certain features will no longer be available. This guide explains what features you'll retain and what you'll los...
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How to Reset Your Password
iOS Desktop Android Free ✓ ✓ ✓ Pro ✓ ✓ ✓ Business ✓ ✓ ✓ Enterprise ✓ ✓ ✓ The password reset feature allows you to regain access to your account if you've forgotten your password or n...
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Fixing Export Errors: Resolving the "Something Went Wrong" Message
If you see a Something went wrong error while exporting a capture in Polycam, this guide will help you identify and resolve the most common causes of this issue.Something Went Wrong: Capture Size T...
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Procurement Information for Polycam
This page provides official company information for procurement teams, vendors, and partners who must set up Polycam Inc. as a supplier or verify our business credentials.Company Information Field...
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Scanning Small Objects in Object Mode
Capturing high-quality 3D models of small objects presents unique challenges, but with Polycam's Object Mode and the proper techniques, you can achieve professional-grade results. This guide will w...
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How to Troubleshoot When a Capture Won’t Process
If your capture isn’t processing or appears to be stuck, there are a few steps you can take to troubleshoot and get things moving again.If you've tried all the solutions below and your capture stil...
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Understanding Apple Private Relay Emails: What They Are and Why You Received One
When you sign up for Polycam using your Apple ID, you may notice your account is associated with an unfamiliar email address ending in @privaterelay.appleid.com. This is an Apple Private Relay Emai...
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How to Upgrade from Polycam Basic to a Business Subscription
.upgrade-guide { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Roboto', sans-serif; line-height: 1.6; color: #100F0F; max-width: none; ...
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