Kristina
Articles
Recent activity by Kristina
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Why Do I Have an Overlapping Subscription?
If you received a notification about having multiple paid subscriptions, this means you've subscribed to Polycam through more than one platform. For example, you might have subscriptions on both iO...
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How to Extract Raw Data and What Is Included
Export Raw Data from LiDAR Captures .lidar-guide { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Roboto', sans-serif; line-height: 1.6; color: #1...
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How to Setup Custom Branding
.space-mode-guide { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Roboto', sans-serif; line-height: 1.6; color: #100F0F; max-width: none; ...
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Optimizing Performance in Scenes
Complex 3D scenes can push your device's memory to its limits, but with the right optimization strategies, you can create multi-capture scenes while maintaining smooth performance.Understanding the...
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How to Use the Colors Tool
.colors-tool-guide { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Roboto', sans-serif; line-height: 1.6; color: #100F0F; max-width: none; ...
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Fixing Black or Ghosted Captures in Polycam
Suppose your capture appears completely black or as a ghost-like silhouette with missing or semi-transparent textures. In that case, it usually means the texture failed to update properly after cha...
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Troubleshoot Log In
If you encounter a Something Went Wrong error message while trying to log in to Polycam, it may prevent you from accessing your account. This troubleshooting guide aims to help you identify and re...
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Understanding Subscription Downgrades
When you downgrade your Polycam Business subscription to either a Pro or Free plan, certain features will no longer be available. This guide explains what features you'll retain and what you'll los...
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How to Reset Your Password
iOS Desktop Android Free ✓ ✓ ✓ Pro ✓ ✓ ✓ Business ✓ ✓ ✓ Enterprise ✓ ✓ ✓ The password reset feature allows you to regain access to your account if you've forgotten your password or n...
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Fixing Export Errors: Resolving the "Something Went Wrong" Message
If you see a Something went wrong error while exporting a capture in Polycam, this guide will help you identify and resolve the most common causes of this issue.Something Went Wrong: Capture Size T...
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