How to Remove a User from Your Team

Remove team members from your Polycam team account when they no longer require access, while preserving their captured content within your team library.

Understanding User Removal

Users with owner-level permissions can manage team membership by adding or removing users as needed. Removing a user immediately revokes their access to the team account and its associated subscription benefits.

What Happens When You Remove a User

  • Immediate access revocation: The user loses access to the team workspace and subscription features
  • Content preservation: All captures and content created by the removed user remain in your team library
  • Subscription changes: The user no longer has access to Business or Pro subscription features associated with the team
  • Seat availability: The user seat becomes available for reassignment to other team members
Important: Removing a user is an immediate action that cannot be undone. If you need to restore their access, you must send them a new team invitation. Before removing the team owner, you must first transfer ownership to another team member.

Availability and Requirements

Plan Access

User removal capabilities are available on the following plans and platforms:

iOS Web Android
Free ❌ ❌ ❌
Basic ❌ ❌ ❌
Pro LEGACY ❌ ❌ ❌
Business ✅ ✅ ❌
Enterprise ✅ ✅ ❌

Prerequisites

Before removing a team member, ensure the following requirements are met:

  • Owner permissions: You must have owner-level access to remove team members
  • Active membership: The user must currently be a member of your team
  • Ownership consideration: If removing the current owner, transfer ownership to another user first
  • Data backup: Consider whether any of the user's work needs to be documented or reassigned before removal
Best Practice: Communicate with team members before removing their access, especially if they've been actively contributing to team projects. This helps ensure a smooth transition and prevents confusion.

How to Remove a User

On Polycam Web

1Switch to Your Team Workspace

Before accessing your team library, ensure you're in the correct workspace:

  • Locate the Workspace Tab: Look for your workspace tab in the top left corner of the webpage. The tab displays your currently selected workspace name.
  • Access the Workspace Menu: Click on the workspace tab. The menu will display all available workspaces and organizations, including both your personal workspace and any organizational workspaces you have access to.
  • Select Your Team Workspace: Choose the team or organization workspace you want to manage from the dropdown. Only workspaces where you have user permissions will be displayed. Click on the desired workspace name to switch to that space.

2Navigate to Your Team Library

Once you're in the correct team workspace, click on your Team Panel, located on the bottom left-hand side of the page.

3Access the People Tab

On the Teams Page, click on the People tab to view all team members and their current permission levels.

4Remove the Team Member

Locate the user you want to remove from the team:

  • Find the team member in the list
  • Click the permission drop-down menu on the right-hand side next to their name
  • Select Remove User to remove them from the team
Confirmation Required: You may be prompted to confirm the user removal. Review the details carefully before proceeding, as this action takes effect immediately and cannot be undone.

On the Polycam App

1Switch to Your Team Workspace

Before accessing your team library, ensure you're in the correct workspace:

  • Locate the Workspace Tab: Look for your workspace tab in the top left corner of the app. The tab displays your currently selected workspace name.
  • Access the Workspace Menu: Tap on the workspace tab. The menu will display all available workspaces and organizations, including both your personal workspace and any organizational workspaces you have access to.
  • Select Your Team Workspace: Choose the team or organization workspace you want to manage from the list. Only workspaces where you have user permissions will be displayed. Tap on the desired workspace name to switch to that space.

2Navigate to Your Team Library

Once you're in the correct team workspace, tap the Person Icon at the bottom of the navbar to access the Teams Page.

3Access the People Tab

Tap the People tab to view all team members and their current roles.

4Remove the Team Member

Find the user you want to remove from the team:

  • Locate the team member in the list
  • Tap the permission drop-down next to their name
  • Select Remove User to revoke their team access

After Removing a User

What Happens Next

Once you remove a user from your team, several changes take effect immediately:

  • Access revocation: The user can no longer access the team workspace or its content
  • Subscription loss: They lose access to Business and Pro subscription features associated with the team
  • Content retention: All captures and projects created by that user remain in your team library
  • Seat availability: Their user seat is freed up and can be assigned to a new team member
  • Personal account: The user retains their personal Polycam account and any content in their personal workspace
Content Ownership: Any captures made by the removed user remain on your team account. This ensures that team projects and shared work are not disrupted when members leave.

Re-Adding a Removed User

If you need to restore access for a previously removed user:

  1. Send a new invitation: Use the team invitation process to re-add the user
  2. User acceptance: They must accept the new invitation to rejoin the team
  3. Set permissions: Assign appropriate permission levels when they rejoin
  4. Previous content: Their previously created content will still be available in the team library
Related Article: Learn more about adding team members in How Can I Invite Team Members to the Team Account?

Permission Levels Overview

Understanding the different permission levels helps you make informed decisions about who can manage team membership:

Permission Level Manage Members Manage Billing Remove Users Edit Content
Owner ✅ ✅ ✅ ✅
Admin ✅ ❌ ❌ ✅
Member ❌ ❌ ❌ ✅
Viewer ❌ ❌ ❌ ❌
Owner Permissions Only: Only users with owner-level permissions can remove team members. If you need to remove users but don't have owner access, contact your team owner.

Troubleshooting

Unable to Remove a User

If you're experiencing issues removing a team member:

  1. Verify your permissions: Confirm you have owner-level access to the team
  2. Check user status: Ensure the user is currently an active team member
  3. Try refreshing: Log out and back in, then attempt the removal again

Remove User Option Not Available

If you cannot see the Remove User option:

  • Confirm you have owner permissions for this team
  • Verify you're in the correct team workspace
  • Check that the user is not the only team owner (transfer ownership first)
  • Try accessing from a different device or browser

Accidentally Removed a User

If you removed a user by mistake:

  • Send them a new team invitation immediately
  • Their previous content will remain accessible in the team library
  • Assign appropriate permissions when they rejoin

Best Practices for Team Management

When to Remove Users

  • Employment changes: When team members leave your organization or change roles
  • Project completion: When external collaborators finish their work on team projects
  • Inactive accounts: Regularly review and remove users who no longer actively use the platform

Managing Seat Allocation

  • Track availability: Monitor how many seats are available in your team plan
  • Remove before adding: If at capacity, remove inactive users before adding new ones
  • Plan for growth: Consider upgrading your plan if you frequently need more seats
  • Downgrading:If you are downgrading your account, make sure all affected users are removed beforehand