If you see a Something went wrong error while exporting a capture in Polycam, this guide will help you identify and resolve the most common causes of this issue.
Something Went Wrong: Capture Size Too Large
Large captures with high polygon counts can exceed your device's memory limitations during export.
You can use the Remesh tool to lower the Polygon count or texture resolution before exporting as a workaround.
For additional information about the Remesh Tool, please follow this link: How to use the Remesh tool
Something Went Wrong: Insufficient Internet Connection
To export your captures to your inbox, you will need to have a stable internet connection. If you receive the something went wrong, error when attempting to export, this is an indicator that the email could not be sent for this reason.