Understanding Subscription Downgrades

When you downgrade your Polycam Business subscription to either a Pro or Free plan, certain features will no longer be available. This guide explains what features you'll retain and what you'll lose with each downgrade option.

Key considerations:

  • Your existing captures will remain accessible
  • Export capabilities will change based on your new plan
  • Team and organization features will no longer be available
  • Some advanced measurement tools will be restricted

Downgrade Options

Before completely downgrading your plan, consider these alternatives:

Reduce seat count: If you have multiple seats on a Business plan, you can reduce the number of seats while maintaining Business features for your core team members. 
Full plan downgrade: Change from Business to Pro or Free plan as detailed below.

When Can You Downgrade?

You can downgrade your subscription at any time, but changes will take effect at your next renewal date. Your current subscription benefits will remain active until the end of your current billing period.

Downgrading from Business to Pro

If you downgrade from a Business subscription to a Pro subscription, you'll maintain many advanced features while losing access to team and enterprise-level functionality.

Features You Will Lose

Feature Category Specific Features
Floorplan Editing
  • Interior Measurements
  • Room label customization
  • Floor area calculations
  • Compass functionality
  • Custom wall thickness settings
  • Changeable color themes
Reports & Exports
  • Detailed spatial reports (.pdf)
  • Georeferenced point cloud exports
Scene Management
  • Scene Creation
Measurements
  • Save Measurements function
Team Features
  • Team library & auto-upload
  • Organization-wide access
  • Album sharing
  • Custom team workspaces

What You'll Keep

When downgrading to Pro, you'll retain:

  • Access to all your previously created captures (LiDAR, Room, and Object scans)
  • All Pro-level export options
  • Standard editing and enhancement tools

Downgrading from Business to Free

Downgrading from a Business subscription to the Free plan represents a significant reduction in available features.

Features You Will Lose

You will lose all Business and Pro features mentioned above, plus these additional limitations:

Feature Category Specific Features
Export Options
  • All export formats except GLTF
  • 2D Floorplans
Capture Limits
  • Unlimited Object Mode Captures (limited on Free plan)
Advanced Tools
  • Remesh Tool
  • 2D Texture Generator

What You'll Keep

When downgrading to Free, you'll retain:

  • Access to view all your previously created captures
  • Unlimited LiDAR captures
  • Basic viewing functionality
  • GLTF exports

Important Considerations

  • Your personally created captures will remain accessible regardless of your subscription level
  • To regain access to advanced features, you can resubscribe at any time
  • Consider exporting important files in the needed formats before downgrading
  • Team-created content will become inaccessible after downgrading from Business