If you encounter a Something Went Wrong error message while trying to log in to Polycam, it may prevent you from accessing your account. This troubleshooting guide aims to help you identify and resolve the common causes of this authentication issue.
Getting Started
Device-Specific Issues: Mobile and desktop devices can experience different authentication problems with Polycam. Understanding the specific behavior across your devices helps isolate the cause.
Network Configuration: Your network setup significantly impacts Polycam's ability to authenticate properly with its servers.
Troubleshooting
Mobile Login Failures
The Something Went Wrong error appears when attempting to log in via the Polycam mobile app.
Solution:
- Force close the Polycam app
- Clear app cache in your device settings
- Check that you're connected to a stable internet connection
- Update the app to the latest version
Desktop Login Failures
If your corporate security policies are blocking Polycam's authentication servers, follow these steps:
Possible Solutions:
- Check with your IT department about firewall restrictions
- Request exceptions for Polycam's authentication domains
- Try an incognito/private browsing window to see if the issue continues.
- Disable browser extensions such as AdBlock temporarily
VPN Interference VPN services can block or interfere with Polycam's authentication process.
Possible Solutions:
- Disconnect from your VPN service
- Clear browser cookies and cache
- Attempt to log in with VPN disabled
- If login succeeds, you can add exceptions for Polycam in your VPN settings. For more information, view the Required Domains for Adobe Apps & Services to Function Properly.