Adding comments to your 3D captures in Polycam allows you to collaborate, make notes, and share insights with others viewing the capture.
Availability and Requirements
Plan Access
Comments are available across all platforms and subscription plans.
| iOS | Web | Android | |
|---|---|---|---|
| Free | ✅ | ✅ | ✅ |
| Basic | ✅ | ✅ | ✅ |
| ProLEGACY | ✅ | ✅ | ✅ |
| Business | ✅ | ✅ | ✅ |
| Enterprise | ✅ | ✅ | ✅ |
Requirements
- Account requirement: Must be logged into your Polycam account
- Sharing: Comments can be shared with anyone who has a Polycam account
How to Use Comments
1Creating a Comment on Mobile
- Open the Polycam app and log into your account
- Navigate to the capture you want to comment on
- In the navbar, tap on
- View any existing comments for this capture
Adding Your Comment
- Tap anywhere on the capture to open the comment window
- Type your comment in the pop-up window
- Tap to apply the comment to your capture
2Creating a Comment on Web
- Log in to the Polycam website
- Navigate to the capture you want to comment on
- In the navbar on the left-hand side, click on
- View any existing comments for this capture
Adding Your Comment
- Click anywhere on the capture to open the comment window
- Type your comment in the pop-up window
- Click to apply the comment to your capture
Collaboration Tip: Comments are pinned to specific locations
on your capture, making it easy for teams to discuss and annotate specific
areas or features. All comments are visible to anyone with access to the
capture.
Managing Comments
3Adding Replies to a Comment
The threaded reply feature enables users to maintain organized discussions and streamline feedback within captures.
Creating a Reply
- Navigate to a comment within the capture
- Tap or click on the comment to open it
- At the bottom of the comment, click
- This creates a thread within the comment for organized discussion
Posting Your Reply
- Type your reply in the text field
- Click to post it to the thread
- Your reply will appear nested under the original comment
4Modifying Your Comments
Accessing Comment Options
- Navigate to the comments section within your capture
- On mobile, drag the comments section upward to view all comments
- Click the three dots next to any comment to see modification options
Available Options
- Share: Copies the link to the comment inside the capture. Comments can be shared with anyone who has a Polycam account.
- Resolve: Marks a comment as complete, helping track which issues have been addressed
- Disable replies: Prevents users from replying to the comment
- Delete: Removes the comment from your capture permanently
Troubleshooting
Access and Permissions
Not Logged In
You must be logged into your Polycam account to create, view, or interact with comments. If you're not logged in, the comments feature will not be accessible.
Sharing and Visibility
- Comments can only be shared with users who have Polycam accounts
- Users must have access to the capture to view associated comments
- Private captures only show comments to invited users
Comments Not Saving
If your comments aren't saving:
- Check your internet connection
- Verify you're logged into your account
- Ensure you have permission to edit the capture
- Try refreshing the page or restarting the app
Unable to Reply
If you cannot reply to a comment:
- The comment owner may have disabled replies
- Check that you have access to the capture
- Verify you're logged into your account