If your embedded Polycam captures are not loading on your website, it could be due to file size limitations or browser resource restrictions. Below are the most common reasons why this issue occurs and how to resolve it.
Possible Causes and Solutions
Capture File Size Is Too Large
Web browsers allocate a limited amount of resources per tab. If your webpage exceeds these resource limits, embedded captures may fail to load. To resolve this, you can do the following:
Reduce the Polygon Count: Use the Remesh Tool in Polycam to lower the polygon count of your model. This will reduce the file size without significantly impacting quality.
Crop the File: If your capture contains excess areas, use the Crop Tool to remove unnecessary parts of the model. This can help reduce the overall file size and improve performance.