How to Manage App Customization Settings (Beta)

App Customization

Users with the "Owner" permissions can control which capture modes, processing options, and detail levels are available to users across your organization.

Availability and Requirements

Plan Access

App customization is available to organization admins on the following plans and platforms:

iOS Web Android
Free ❌ ❌ ❌
Pro LEGACY ❌ ❌ ❌
Basic ❌ ❌ ❌
Business ❌ ❌ ❌
Enterprise ❌ ✅ ❌
Per Workspace: App customization settings are configured per workspace. If you own multiple workspaces, each one can have its own independent capture mode, processing, and detail level preferences. Make sure you're in the correct workspace before making changes.

How to Access App Customization

1Open Settings

From the left-hand navigation sidebar, click Settings to expand the settings menu.

2Go to App Customization

Click App customization from the settings menu. This opens the App customization panel, where you can manage capture modes and processing settings for your workspace.

App_Settings.png

Capture Modes

The Capture modes section lets you enable or disable specific capture modes for all users in your workspace. Features toggled on will be available to all users; features toggled off cannot be used by anyone in the organization.

iOS and Web Only: Enabled mode settings only impact the iOS and web apps. Android is not currently affected by these toggles.
Capture Mode Description
Space mode Allows users to capture spaces using Space mode. Disabling this will prevent access to Floorplans, Spatial Reports, and Virtual Walkthroughs generated via Space mode.
Spatial Report Allows users to generate Spatial Reports from Space mode and Floorplan mode captures.
Object mode Allows users to capture individual objects in 3D using Object mode.
360 mode Allows users to capture 360° photos and panoramas.
Floorplan mode Allows users to create floorplan captures.
AI capture Allows users to use AI-assisted capture features.
Scenes Allows users to create and view Scenes.
Import Allows users to upload 3D assets via the web app.
Upload photos and videos Allows users to upload photos and videos on iOS.

What Users See When a Mode is Disabled

If a capture mode has been disabled by an owner, users will not see it as an available option in the capture screen. Attempting to access a disabled mode via a direct link or shortcut will display a message indicating that the feature has been turned off by their organization.

Default Capture Mode

Use the Default capture mode dropdown to set which capture mode users see first when opening the capture screen. If set to None, users will see their own last-used mode or the app default.

Capture Settings

The Capture settings section allows you to define minimum frame count thresholds that apply across your organization.

Setting Description Default Max
Minimum frame count (Space) Sets the minimum number of frames required before a Space mode capture can be submitted for processing. 20 700
Minimum frame count (Object) Sets the minimum number of frames required before an Object mode capture can be submitted for processing. 20 2000

Processing Mode

The Processing mode section lets you control which processing modes and detail levels are available to users when submitting captures.

Available Processing Modes (Space, Floorplan)

Toggle on or off which processing modes are available for Space and Floorplan captures:

Processing Mode Description
Default / On-device Processes captures directly on the device without sending data to the cloud.
Object Uses object-optimized processing for Space and Floorplan captures.
Custom Enables custom processing configurations for advanced use cases.
Cloud Sends captures to Polycam's cloud infrastructure for processing.
Keep at Least Two Processing Modes Enabled: Cloud mode requires a stable internet connection to process. Users can save captures as drafts until connectivity is available, but we recommend enabling a secondary mode such as Default / On-device as a reliable fallback.

Available Detail Levels (Object)

Toggle on or off which detail levels users can select when processing Object mode captures:

Detail Level Description
Optimized Produces a lightweight model optimized for performance and file size.
Medium Balances detail and file size for general-purpose use.
Full Produces a high-detail model with a larger file size.
Raw Outputs unprocessed capture data for advanced workflows.

Default Detail Level

Use the Default detail level dropdown to set which detail level is pre-selected for users when processing Object captures. If set to None, users will see the app's built-in default.