Getting Started with Business and Enterprise

How to Setup SSO

Enterprise customers can configure Single Sign-On (SSO) for their Polycam workspace, allowing team members to sign in and have their accounts automatically provisioned using your organization's existing identity provider.

Plan Availability

	iOS	Web	Android
Free	❌	❌	❌
Basic	❌	❌	❌
ProLEGACY	❌	❌	❌
Business	❌	❌	❌
Enterprise	✅	✅	✅

SSO is a separate purchase add-on to the Enterprise plan. If you're interested in adding SSO to your account, reach out to your Polycam account manager.

What is SSO?

Single Sign-On (SSO) allows your team members to access Polycam using the same credentials they use for other tools in your organization, managed through your existing identity provider. Rather than maintaining a separate Polycam password, users can authenticate through your organization's identity provider.

Polycam supports SSO via both SAML and OIDC, which covers virtually any identity provider, including Okta, Microsoft Azure AD, Google Workspace, and others.

Note: Enabling SSO doesn't replace standard email and password login outright. It provides a way to automatically provision accounts for users who sign in through your trusted identity provider. Some organizations restrict accounts to SSO only, which means disabling a user at the identity provider automatically revokes their access to Polycam. Both methods can be used together, though most organizations choose to standardize on SSO alone.

Before You Start

Before you can configure SSO for your workspace, make sure the following are in place:

Your organization has an active Polycam Enterprise subscription with SSO enabled.
You have administrator access to your organization's identity provider.

How to Set Up SSO

Once SSO is enabled on your account, you can configure it yourself through a guided, step-by-step workflow without needing to share any confidential information with Polycam or wait on us to complete the setup on your behalf.

1Navigate to Admin Settings

From your Polycam workspace, go to Settings in the left-hand navigation, and select Admin settings.

2Locate Single Sign On

Scroll down to the Single Sign On section. Here you'll see a Domain field where you can enter the email domain that should be covered by SSO (for example, yourcompany.com).

3Click Manage

Click Manage to launch the guided configuration workflow. From here, you'll be walked through selecting your identity provider and entering the relevant configuration parameters.

4Confirm Attribute Mappings

As part of the setup, you'll be shown an attribute mapping table that defines how fields from your identity provider correspond to fields in Polycam. The following attributes are required:

Attribute Name	IdP Field Name
email	email
firstName	firstName
idpId	NameID
lastName	lastName

Confirm that these attributes are correctly mapped in your identity provider before completing setup.

Tip: We recommend coordinating your SSO setup with your IT team ahead of time, especially if you plan to make SSO the only way for your team to sign in, so everyone is aware of the change before it takes effect.

Logging In With SSO

Once SSO is configured, your team members can log in to Polycam by navigating to poly.cam and entering their work email address. They will be redirected to your organization's identity provider to complete authentication, then returned to Polycam automatically.

Troubleshooting

A team member can't log in after SSO is enabled

Confirm that the team member's email address is associated with the domain covered by your SSO configuration and that they have an active account with your identity provider. If the issue persists, contact your Polycam account manager with the affected email address for investigation.

Users on a different email domain aren't being redirected to SSO

SSO is applied per email domain. If your organization uses multiple domains, confirm that all relevant domains have been included in your SSO configuration.

Requesting changes to your SSO configuration

If you need to update your identity provider, add additional domains, or make any other changes to your SSO setup, you can do this yourself by navigating to Settings Admin settings and clicking Manage under the Single Sign On section. If you run into any issues, contact your Polycam account manager for support.

Was this article helpful?

0 out of 0 found this helpful