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FAQ

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Polycam Learn

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The most common Polycam product questions.

FAQ

App crashing while processing LiDAR captures
iOSProcessingCrash
My captures have disappeared
iOSAccount
Photo upload stuck at 100%
iOSPhotoModeUpload
Pro subscription not being recognized
SubscriptioniOSWeb
Extend Tool is missing
ToolsExtendiOS
Uploading images to the web app isn't working
UploadWeb
Textures on Photo Mode capture are red and pink
PhotoMode
Exported data is in the wrong scale
Exports
Best software to import captures into
Exports
Does Polycam export in _____ format?
Exports
How much does Polycam cost?
Subscription
Can I get a refund for my subscription?
Subscription
What devices is Polycam available on?
iOSAndroid
Why don’t I have access to Room Mode?
iOS
How accurate are Polycam scans?
Need help with the AI Texture Generator
Texture
Can I use Polycam for free? 
Subscription
How do I change my Polycam account email address?
Subscription
How can I use Polycam’s Sharing Feature?
Exports
What is Polycam Teams?

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