Help Center

The most common Polycam product questions.
App crashing while processing LiDAR captures
iOSProcessingCrash
Dec 9, 2021 5:56 AM
My captures have disappeared
iOSAccount
Dec 9, 2021 6:03 AM
Photo upload stuck at 100%
iOSPhotoModeUpload
Dec 9, 2021 6:04 AM
Pro subscription not being recognized
SubscriptioniOSWeb
Dec 9, 2021 6:05 AM
Extend Tool is missing
ToolsExtendiOS
Dec 9, 2021 6:07 AM
Uploading images to the web app isn't working
UploadWeb
Dec 9, 2021 6:07 AM
Textures on Photo Mode capture are red and pink
PhotoMode
Dec 9, 2021 6:09 AM
Exported data is in the wrong scale
Exports
Dec 9, 2021 6:15 AM
Best software to import captures into
Exports
Dec 9, 2021 6:16 AM
Does Polycam export in _____ format?
Exports
Dec 9, 2021 6:33 AM
How much does Polycam cost?
Subscription
Dec 9, 2021 6:34 AM
Can I get a refund for my subscription?
Subscription
Jun 23, 2022 11:45 PM
What devices is Polycam available on?
iOSAndroid
Jun 23, 2022 11:52 PM