FAQ

FAQ

The most common Polycam product questions.

List

2 views

List

Groups

My captures have disappeared
iOSAccount
Oct 16, 2023 7:24 PM
Photo upload stuck at 100%
iOSPhotoModeUpload
Oct 16, 2023 7:24 PM
Extend Tool is missing
ToolsExtendiOS
Oct 16, 2023 7:24 PM
Uploading images to the web app isn't working
UploadWeb
Oct 16, 2023 7:24 PM
Exported data is in the wrong scale
Exports
Oct 16, 2023 7:24 PM
Best software to import captures into
Exports
Oct 16, 2023 7:24 PM
How much does Polycam cost?
Subscription
Oct 16, 2023 7:24 PM
What devices is Polycam available on?
iOSAndroid
Oct 16, 2023 7:24 PM
Why don’t I have access to Room Mode?
iOS
Oct 16, 2023 7:24 PM
Can I use Polycam for free? 
Subscription
Oct 16, 2023 7:24 PM
How do I change my Polycam account email address?
Subscription
Oct 16, 2023 7:24 PM
App crashing while processing LiDAR captures
iOSProcessingCrash
Oct 16, 2023 7:24 PM
Pro subscription not being recognized
SubscriptioniOSWeb
Oct 16, 2023 7:24 PM
Textures on Photo Mode capture are red and pink
PhotoMode
Oct 16, 2023 7:24 PM
Does Polycam export in _____ format?
Exports
Oct 16, 2023 7:24 PM
Can I get a refund for my subscription?
Subscription
Oct 16, 2023 7:24 PM
How accurate are Polycam scans?
Oct 16, 2023 7:24 PM
Need help with the AI Texture Generator
Texture
Oct 16, 2023 7:24 PM
How can I use Polycam’s Sharing Feature?
Exports
Oct 16, 2023 7:24 PM